Tiger Eye Travel Privacy Policy
Last Updated: August 2026
Who we are
Tiger Eye Travel is a UK-based travel business specialising in tailor-made & touring worldwide holidays.
Legal Entity Name: Tiger Eye Travel Ltd
Company Registration Number: 12114397
Registered Office Address: 50 Whitehorse Drive, Epsom, Surrey, KT18 7LY
Tiger Eye Travel acts as the data controller for the personal information described in this policy.
Contact Email: privacy@tigereyetravel.co.uk
General Contact: hello@tigereyetravel.co.uk
Personal information we collect
We may collect personal information that is relevant to your enquiry, booking or our relationship with you. This may include:
- Identity and contact information, such as your name, address, telephone number, email address and date of birth
- Booking and travel information, such as destinations, travel dates, itineraries, passenger details, travel preferences and budget information
- Passport and other travel document information where required to arrange your travel
- Health, accessibility dietary or assistance information where this is relevant to your travel arrangements
- Payment and transaction information, such as payment status. Transaction references, billing information and refund details. Full card details are not retained by us where payments are processed directly by an authorised payment provider
- Travel insurance information where relevant
- Marketing preferences and consent records
- Correspondence, complaint and customer service records
- Technical information collected when you use our website, including IP address, browser, device and cooking information.
How we collect your information
We collect personal information in a number of ways, including when you contact us, complete an enquiry form, make a booking, request information, sign up to receive updates, use our website, or communicate with us by email, telephone, social media or other channels. We may also collect information automatically when you use our website, such as your IP address, browser type, device information and how you interact with our site, using cookies or similar technologies.
We may also receive information from other people included in your booking, travel suppliers, insurers, payment providers where this is necessary to provide the services you have requested.
How we use your information
We use your information to:
1. respond to enquiries and prepare quotations,
2. arrange, manage and administer travel bookings and related services;
3. Communicate with you about your booking and related services;
4. Process payments, refunds and other related financial records;
5. Arrange assistance, accessibility, dietary or other travel requirements when requested
6. Manage complaints, disputes and other customer service issues
7. Comply with our legal, regulatory and accounting obligations
8. Protect our business and customers from fraud, misuse or other unlawful activity
9. Improve our services and business operations
10. Send marketing communications where permitted by law
Lawful basis for processing
We process personal information only where we have a lawful basis to do so.
The lawful basis will depend on the information concerned and the purpose for which it is being used.
| Processing Activity |
Main Data Items |
Purpose for Processing |
Legal Basis for
Processing |
Retention |
| Enquiries and bookings |
Identity/contact
details; passenger
details; travel dates,destinations and
preferences |
Respond to enquiries,
quote and
arrange/manage travel |
Contract with an individual
Legitimate Interest
|
Duration of
relationship plus 7
years |
| Travel documents |
Passport and other
travel document
information where
required |
Provide details to
suppliers and
authorities where
needed to arrange
travel |
Contract with an individual
Legal Obligation
|
7 years after
completion of travel |
Health, accessibility &
dietary |
Health, mobility,
accessibility,
assistance and
relevant dietary
information |
Arrange requested
assistance or travel
services |
Legitimate Interest
Health and Care Information
|
Duration of
relationship plus 7
years |
Payments & financial
Records |
Payment status,
transaction
references, billing
and refund
information |
Take payment, process
refunds and maintain
financial records |
Contract with an
individual
Legal Obligation
|
Duration of
relationship plus 7
years |
Customer service &
complaints |
Correspondence,
booking history,
complaint and
investigation records |
Manage customer
relationships,
complaints, disputes
and legal claims |
Contract with an individual
Legitimate Interest
Legal Obligation
|
7 years after closure |
| Marketing & Website |
Marketing
preferences,
consent/opt-out
records; IP, device,
browser and cookie
data |
Send permitted
marketing and
operate/improve the
website |
Consent
Legitimate Interest
|
Until consent is
withdrawn plus
seven years for
consent evidence |
Legal hold
Where records are relevant to actual or anticipated litigation, regulatory investigations, complaints, audits or other matters which require preservation of records, normal disposal
periods shall be suspended until the hold if formally lifted.
Marketing communications
We will only send marketing communications where you have requested them, consented to receive them, or where permitted, by applicable law. You can opt out at any time by using the unsubscribe option in the communication or by contacting us at hello@tigereyetravel.co.uk
Sharing your information
We do not sell personal information. Where necessary for the purposes described in this Privacy Policy, we may share your Personal Information with third parties such as travel suppliers, airlines, accommodation providers, transfer companies, insurers, payment providers, professional advisers, regulators, or law enforcement authorities where required.
We will only share information that is necessary for the relevant purpose in compliance with the Data Minimisation principle.
Booking systems, CRM and service providers
We may use third-party systems and service providers to manage enquiries, customer relationships, bookings, communications, and business operations. These providers process information on our behalf under appropriate contractual and security arrangements.
Where these providers process personal information on our behalf, we require them to handle that information in line with Data Protection Laws.
International transfers
Some travel suppliers may be located outside the United Kingdom. Where international transfers occur, we will take appropriate steps to ensure that the transfer is lawful and that
suitable safeguards such as Standard Contractual Clauses in accordance with UK data protection legislation are in place.
Security
We maintain appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
We regularly review the measures we use and take reasonable steps to ensure that access to personal information is limited to those who need it.
Disposal of data
Personal data that is no longer necessary for the purpose outlined in this policy shall be securely disposed of using industry-standard methods to prevent unauthorised access or disclosure.
Disposal may include permanently deleting or anonymising electronic records and shredding of physical documents.
Where data exists within backup systems, deletion may occur through scheduled back up life management rather than immediate removal, provided the data remains protected and is not restored except where necessary.
Your rights
Under UK GDPR, you may have the following rights:
- right to access personal information we hold about you
- right to ask us to correct inaccurate or incomplete information
- right to ask us to erase your personal information in certain circumstances
- right to ask us to restrict the way we process your personal information in certain circumstances
- right to object to processing
- right to data portability and to receive data in a commonly used machine-readable format
- right to withdraw consent at any time where we rely on consent
This can be requested by contacting privacy@tigereyetravel.co.uk
Data protection complaints procedure
If you have concerns about how your personal information has been handled, please contact us at:
Privacy Contact: privacy@tigereyetravel.co.uk
We will acknowledge your complaint within 30 days, we will investigate the matter and aim to provide a response without undue delay. Where we need additional information to investigate your complaint, we may contact you to request this.
Right to complain to the ICO
If you remain dissatisfied after contacting us, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Website: www.ico.org.uk
Telephone: 0303 123 1113
We would encourage you to contact us first so that we have the opportunity to address your concerns.
Cookies and website data
Our website uses cookies and similar technologies, additional information is provided through our Cookie notice and Cookie policy, which can be accessed here: https://tigereyetravel.com/cookie-policy/
Compliance
Compliance with this Privacy Policy is mandatory for all colleagues and third-party handling data on behalf of Tiger Eye Travel.
Non-compliance may result in disciplinary action, including termination, as well as legal action.
Changes to this Privacy Policy
We may amend this Privacy Policy from time to time and where ever there are significant changes to applicable legislation, regulation, systems or business processes. The latest version will always be available and the revision date will be updated accordingly.
